Shipping policy
Shipping Policy
Last updated: April 2, 2024
Thank you for shopping with Hmoob Brand LLC. Below is our shipping policy to help you understand how and when your order will be delivered.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.
During high volume periods or holidays, processing times may be slightly delayed.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
-
United States (Domestic):
⏱️ 3–7 business days after shipment -
International Shipping (if available):
⏱️ 7–21 business days depending on destination and customs processing
Delivery times are estimates and are not guaranteed.
Shipping Carriers
We use reliable shipping carriers such as:
-
USPS
-
UPS
-
FedEx
(or equivalent regional carriers)
Carrier selection depends on destination, package size, and shipping method selected at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 24 hours to become available.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate.
Hmoob Brand LLC is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact the shipping carrier first using the tracking number provided.
If you need assistance, contact us at:
We will do our best to assist you in resolving the issue.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.
Contact Information
If you have any questions about our shipping policy, please contact us:
Hmoob Brand LLC
📍 Saint Paul, Minnesota, United States
📧 Email: support@hmoobbrand.com
📞 Phone: 952-245-9629