Privacy policy

Privacy Policy

Last updated: November 1, 2026

This Privacy Policy describes how Hmoob Brand LLC (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://hmoobrand.com (the “Site”), use our Hmong Store mobile app for iOS and Android (the “App”), or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using any part of the Services, you agree to the collection, use, and disclosure of information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. Any changes will be posted on this page with an updated revision date.

Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name, email address, phone number

  • Billing and shipping address

  • Order details and payment confirmation

  • Customer service communications

Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and interactions with the Site

  • Cookies and similar tracking technologies

Information from third parties

  • Payment processors

  • Shopify platform services

  • Analytics and marketing partners

Hmong Store App and Custom Designs

  • The App only accesses the photos you choose through your device’s photo picker. It does not access your whole photo library.

  • Photos, text and artwork you add to a design, and your saved designs, are stored only on your device. We cannot see them. They are deleted when you delete them or uninstall the App.

  • Photo edits and background removal are done on your device.

  • When you preview a design or place an order, the App uploads the finished print image to our store’s file storage (provided by Shopify) and sends it to our print partner, Printful, to create the product preview and to print and ship your order.

  • The App does not require an account and does not use advertising or third-party analytics tracking.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate order updates

  • Improve our website and services

  • Prevent fraud and maintain security

  • Comply with legal obligations

  • Create product previews and produce your custom-designed products

Cookies

We use cookies to operate and improve our website. You can control cookie preferences through your browser settings. Disabling cookies may affect certain site functionality.

Sharing Your Information

We may share your personal information with:

  • Shopify and service providers that help operate our store

  • Payment processors and shipping partners

  • Printful, our print-on-demand partner, which receives your order details, shipping address and print images to produce and deliver your order

  • Legal authorities when required by law

We do not sell personal information.

Data Security & Retention

We take reasonable steps to protect your personal information. However, no system is 100% secure. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Print images for placed orders are kept with your order records so we can handle reprints, returns and customer support.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Opt out of marketing communications

To exercise your rights, contact us using the information below.

Children’s Privacy

Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Hmoob Brand LLC
📍 Saint Paul, Minnesota, United States
📧 Email: support@hmoobbrand.com